Santa Fe Hospitality Group Offers
Hospitality Consulting and Customer Service Training
for Owners, Managers and Staff
Santa Fe Hospitality Group's Core Values
Embrace the Importance of People-First
Santa Fe Hospitality Groups's professional team consists of experienced, multi-award-winning,
and very personable executive and staff trainers who make learning and relearning fun and engaging.
Many trainers have over twenty years of hands-on experience in the hospitality training and
business development and marketing arenas. Customized Training Programs
are created to solve problems, address individual property, management and staff needs.
Bilingual training is available.
Materials
Books/Brochures
CD/DVD/Power Point Training Programs - Customized or Train from Existing Programs
Interactive/Role Play Games - Hands-on Learning - DVD, CDs, and Training Books
Online, On phone and Onsite Training and Consultations
Available Topics
Bar/Lounge/Club - Target Marketing - Crowd Control - Customer Service
Problem-Solving - Customer Service - Hands-on/Easy Role Playing
Basic Bilingual Vocabulary - Kitchen, Serving, Housekeeping and Other Guest Service Skills
Working, Volunteering and Collaborting With Others to Create a Stronger Community
Understanding and Creating Basic Financials: Cash Flow, Balance Sheet, Credit Applications
Realistic, Individualized Goal Setting Skills
Tourism Basics
Travelers Unique Customer Service Needs and Wants - Lifestyle Based
Affordable Marketing Basics - including new media and basic keyboard/internet skills
Research Strategies
Bilingual Customized Programs - Guest Services, Housekeeping, Kitchen and Serving, Basic Business Etiquette and more as needed
User-friendly, Results-oriented Customer Service Evaluation Forms - Establishing and Delivering Desired Outcomes
Ongoing Customer Service Updates Available - How to "Shop" Your Own Business
Site and Culturally Specific Training Available
Call or email Santa Fe Hospitality Group for more specific information and to explore timely,
customized and property-specific yet affordable training
to address management and staff needs.
Santa Fe Hospitality Group does not offer cookie-cutter training solutions;
We believe every property and hospitality culture is unique.
We listen to your issues and offer affordable, finely-tuned training to fill your specific needs.
Call Jim at Santa Fe Hospitality Group 505.988.4117 or 505.660.1173 (Cell)
or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
