Provide Great Customer Service
Basic Customer Service Tips - Compliments of Santa Fe Hospitality Group
- Work hard to create satisfied, happy customers; they are your best salespeople
- Smile
- Build a happy, satisfied customer service team ; everyone in your workplace is your business' ambassador
- Provide informal education about your hospitality environment an culture
- Treat all customers with respect and basic good manners
- Provide ongoing customer service training to employees as necessary
- Do not assume that smart employees have learned good customer service manners; train them to achieve your expectations
- Remember every person is a potential client - if not today - perhaps tomorrow
- Hire nice, friendly people with problem-solving skills; it's critical to success; empower staff
- Listen, listen, listen to suggestions and solicit ongoing feedback from customers and potential customers; you may not agree - but you must listen and learn
Thanks for Trusting Santa Fe Hospitality Group - Hospitality Guides - Consultants Providing Training, Management,
Real-World Advice, and Marketing for one-of-a-Kind Properties and Travelers
Call Jim at 505.660.1173 or Email
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